PRIVACY POLICY

ART OF STONE USA LLC
Charleston, South Carolina

This Privacy Policy was last updated on October 10, 2025

1. Introduction

ART OF STONE USA LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, submit forms, request services, or interact with us online.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information necessary to provide and improve our services.

a) Information you provide directly

  • Name, email address, phone number, and service address

  • Project-related details (photos, material type, location of service)

  • Information submitted through website forms or direct communication

Payment information is processed securely through third-party payment providers.
We do not store or have access to full credit or debit card details.

b) Information collected automatically

  • IP address, browser type, device type, and approximate location

  • Website usage data through cookies and analytics tools

  • Interaction data related to website performance and marketing effectiveness

3. How We Use Your Information

We may use collected information to:

  • Respond to inquiries and service requests

  • Prepare estimates, invoices, and service documentation

  • Schedule appointments and communicate service updates

  • Process payments and maintain financial records

  • Improve website performance, services, and marketing efforts

  • Comply with legal, tax, and regulatory obligations

We do not sell, rent, or trade personal information.

4. Information Sharing and Disclosure

We may share limited personal information only when necessary:

  • With trusted service providers (payment processors, accounting platforms, website hosting services)

  • With employees or subcontractors solely for service fulfillment

  • With legal or regulatory authorities when required by law

All third parties are expected to maintain appropriate confidentiality and data protection standards.

5. Website Platform and Hosting

Our website is hosted on Squarespace, which may collect and process data in accordance with its own privacy practices.

Information submitted through website forms is processed and stored through Squarespace’s systems and integrated service providers.

6. Data Retention

We retain personal information only as long as reasonably necessary:

  • Service records and invoices: up to 7 years (tax and audit compliance)

  • Contact details and project-related photos: up to 3 years, unless deletion is requested sooner

Certain records may be retained longer if required by law or ongoing legal obligations.

7. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Remember user preferences

  • Analyze website traffic and performance

  • Measure marketing and advertising effectiveness

We may use tools such as Google Analytics and Meta Pixel for these purposes.

You may control or disable cookies through your browser settings.
Disabling cookies may affect certain website functionality.

8. Data Security

We implement reasonable technical and organizational measures to protect personal information, including:

  • HTTPS encryption

  • Restricted access to customer data

  • Secure data storage and backups

However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.
If you believe a minor has provided personal data, please contact us promptly.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

These rights are subject to legal, contractual, and operational limitations.
To make a request, please contact us using the information below.

11. How to Contact Us

For questions regarding this Privacy Policy or to request updates or deletion of your information, contact:

📧 olga@artofstoneusa.com
📞 (843) 609-3536
📍 Charleston, South Carolina

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices.

The most current version will always be posted on this page with the updated effective date.
Continued use of our website or services constitutes acceptance of the revised Policy.